Refund & Return Policy
The Tenco Shop Refund policy explains how we handle returns, refunds, order cancellations, damaged or incorrect products and delivery related issues. Our goal is to provide customers with clear information about refund eligibility and steps required to submit a refund or return request.
We encourage customers to review their order carefully before completing a purchase.
Table of Contents
Order Cancellations
The Tenco Shop Refund policy explains orders that have not yet been processed or dispatched may be eligible for cancellation.
Once an order has entered processing, packing, or shipping, cancellation may no longer be possible.
Returns
Return eligibility depends on the type and condition of the product purchased.
Return Conditions
Where a return is permitted, the product should generally be:
Unused and unopened
In its original packaging
In the same condition in which it was received
Accompanied by the relevant order information or proof of purchase
Please contact us before returning any product. Products returned without prior authorization may not be accepted.
Non-Returnable Products
For health, hygiene, safety, quality, or product-integrity reasons, certain products may not be eligible for return once opened, used, unsealed, or otherwise altered after delivery.
Any statutory consumer rights that apply to your purchase remain unaffected.
Damaged, Defective or Incorrect Orders
We recommend inspecting your order as soon as it arrives.
Report a Problem With Your Order
If your order arrives damaged, defective, or contains an incorrect product, contact us promptly and provide:
Your order number
A description of the issue
Clear photographs of the product and packaging, where applicable
Our team will review the information and determine the appropriate resolution.
Refunds
The Tenco Shop Refund policy once an eligible return or refund request has been reviewed and approved, The Tenco Shop will process the applicable refund.
Approved Refunds
Approved refunds will normally be issued using the original payment method where technically and commercially possible.
Processing times may vary depending on the payment provider or financial institution.
Original shipping costs and return shipping costs may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.
Lost or Delivery-Related Orders
Delivery issues are reviewed according to the shipping method, tracking information, carrier records, and circumstances of the shipment.
Delivery Claims
If you believe your package has been lost or incorrectly delivered, contact us with your order and tracking information so that the shipment can be reviewed.
A package shown as delivered by the carrier may require additional investigation before a refund or replacement can be considered.
Refund Abuse & Fraud Prevention
The Tenco Shop Refund policy reserves the right to review refund and return requests for suspected fraud, abuse, manipulation, or repeated misuse of our policies.
This does not limit any mandatory consumer rights provided by applicable law.
Contact The Tenco Shop
If you have questions regarding a return, cancellation, damaged order, or refund, please contact The Tenco Shop customer support team through the contact details provided on our website.
Please include your order number when contacting us about an existing purchase.
Need Help With an Order?
Our customer support team will review your request and provide information about the available options based on your order status, product condition, and applicable terms.